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Welcome to Civic Guides

Learn how to make the most of your credit union experience, manage finances effectively, and stay informed about the latest services. Empower yourself with easy-to-follow instructions and elevate your financial journey.

Account Management

Turn on eStatements Add an authorized signer Request a paper statement Dispute transaction

Banking Basics

View account numbers View transactions Make a transfer View statements Find an ATM

Card Management

Activate your card Lock your card Report lost or stolen card Set spending limits

Checking

Replace card Add a joint owner Cancel check Report Fraud

Deposit Check

Deposit a check View deposited check

Profile Settings

Set up alerts Update profile Set up 2-factor authentication

Transfers

Make a transfer Add external transfer Schedule reoccurring transfer View scheduled transfers Edit scheduled transfer Skip scheduled transfer Cancel scheduled transfer

Find the help you need, when you need It.

We’re here to help! Whether you’ve got a quick question, want to watch some easy-to-follow tutorials, or need live support, we’ve got you covered.

FAQ Library

Got questions? Our FAQ library has you covered! Whether you're curious about our products, services, or just need some quick info, you'll find the answers here.

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YouTube video library

Check out our video library! From helpful tutorials to fun, informative content, we’ve got videos that make learning about Civic easy and enjoyable.

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Chat with Vic

Have a question or need a hand? Vic, our friendly virtual assistant, is ready to help with your accounts, services, and more—24/7! Just click the chat icon below to start chatting.

Stay up-to-date on the latest news and information from Civic.

You + Money is ultimate resource for your banking needs.

Your Credit Union

Civic to expand branch and ATM access for members

Civic Community

NC Shred Events near you

Civic Community

It’s good to be in Asheville — at our first branch!

Civic News

Our first Civic branch is open in Asheville!

Email

Email

memberservices@civicfcu.org

texting

Text

844.77CIVIC (844.772.4842)
(Weekdays 8 a.m. to 6 p.m. EST)

Active Call

Call*

844.77CIVIC (844.772.4842)
(Available 24/7, except for federal holidays)
*Hearing & speech impaired (TTY): Dial 711 for relay services.