This step-by-step guide is here to help make your Civic experience faster and easier! Your experience may be slightly different than this guide, depending on the device you’re using. If you need additional help, contact us at 844-772-4842.
1. View accounts dashboard
Once you log in, you will see your accounts dashboard. This screen displays all your Civic accounts and cards, and any external or aggregated accounts you may have set up.
2. Tap More
In the menu at the bottom of your screen, tap More.
3. Tap Account Support
A drop-down menu will appear. Select Stop/Order Checks.
With a Civic checking account, your first order of standard checks are on us!
4. Tap Stop a Payment
This will begin the stop payment process, also known as canceling a check. You may see your past stop payment requests here, as applicable.
5. Tap Select an Account
Select the account from which the check was drawn.
6. Tap desired account
Select the account from which the check was drawn.
7. Tap check number field
Select this field and enter the number of the check you want to stop.
8. Tap Amount
Select this field to enter the amount of the check.
9. Tap Payee Name
Select this field to enter the payee on the check you want to stop.
10. Tap I agree
Check the box to agree to our stop payment policy. Then select Submit Request to submit your stop payment request.
11. View confirmation
After successful submission, you will see a confirmation of your request.
1. View accounts dashboard
Once you log in, you will see your accounts dashboard. This screen displays all your Civic accounts and cards, and any external accounts you may have set up.
2. Locate Account Support
In the navigation menu at the top, find Account Support. When you put your mouse over it, a drop-down will appear. From the drop-down, select Stop/Order Checks.
With a Civic checking account, your first order of standard checks are on us!
3. Click New Stop Pay Request
This will begin the stop payment process. You may also see your past stop payment requests here, as applicable.
4. Click Select Account
Select the account from which the check was drawn.
5. Click check number field
Select this field to enter the number of the check you want to stop.
Select the Range checkbox to search for a range of check numbers!
6. Click Amount
Select this field to enter the amount of the check.
7. Click Payee Name
Select this field to enter the payee name that’s on the check you want to stop.
8. Click I agree
Check the box to agree to our stop payment policy.
9. Click Submit Request
After agreeing to the policy, submit your stop payment request.
10. View confirmation
After successful submission, you will see a confirmation of your request.
