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Cancel check

This step-by-step guide is here to help make your Civic experience faster and easier! Your experience may be slightly different than this guide, depending on the device you’re using. If you need additional help, contact us at 844-772-4842.

Device instruction type

1. View accounts dashboard

Once you log in, you will see your accounts dashboard. This screen displays all your Civic accounts and cards, and any external or aggregated accounts you may have set up.

civic app accounts dashboard

2. Tap More

In the menu at the bottom of your screen, tap More.

accounts menu tap more

3. Tap Account Support

A drop-down menu will appear. Select Stop/Order Checks.

With a Civic checking account, your first order of standard checks are on us!

tap account support mobile

4. Tap Stop a Payment

This will begin the stop payment process, also known as canceling a check. You may see your past stop payment requests here, as applicable.

stop a payment screen mobile

5. Tap Select an Account

Select the account from which the check was drawn.

select an account mobile screen

6. Tap desired account

Select the account from which the check was drawn.

account list screen mobile

7. Tap check number field

Select this field and enter the number of the check you want to stop.

check number field screen mobile

8. Tap Amount

Select this field to enter the amount of the check.

amount tap mobile screen

9. Tap Payee Name

Select this field to enter the payee on the check you want to stop.

tap payee name mobile screen

10. Tap I agree

Check the box to agree to our stop payment policy. Then select Submit Request to submit your stop payment request.

agree button mobile screen

11. View confirmation

After successful submission, you will see a confirmation of your request.

cancel check mobile screen

1. View accounts dashboard

Once you log in, you will see your accounts dashboard. This screen displays all your Civic accounts and cards, and any external accounts you may have set up.

Accounts dashboard on civic desktop

2. Locate Account Support

In the navigation menu at the top, find Account Support. When you put your mouse over it, a drop-down will appear. From the drop-down, select Stop/Order Checks.

With a Civic checking account, your first order of standard checks are on us!

stop order checks screen desktop

3. Click New Stop Pay Request

This will begin the stop payment process. You may also see your past stop payment requests here, as applicable.

 

stop pay request screen desktop

4. Click Select Account

Select the account from which the check was drawn.

select account screen desktop

5. Click check number field

Select this field to enter the number of the check you want to stop.

Select the Range checkbox to search for a range of check numbers!

number field screen desktop

6. Click Amount

Select this field to enter the amount of the check.

click amount screen desktop

7. Click Payee Name

Select this field to enter the payee name that’s on the check you want to stop.

payee name screen desktop

8. Click I agree

Check the box to agree to our stop payment policy.

I agree screen desktop

9. Click Submit Request

After agreeing to the policy, submit your stop payment request.

submit request screen desktop

10. View confirmation

After successful submission, you will see a confirmation of your request.

view confirmation screen desktop

CONGRATS!

That's all for this lesson. Keep up the momentum!