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Replace card

This step-by-step guide is here to help make your Civic experience faster and easier! Your experience may be slightly different than this guide, depending on the device you’re using. If you need additional help, contact us at 844-772-4842.

Device instruction type

1. View accounts dashboard

Once you log in, you will see your accounts dashboard. This screen displays all your Civic accounts and cards, and any external or aggregated accounts you may have set up.

Civic app screen that list the accounts and balances.

2. Tap More

In the menu at the bottom of your screen, tap More.

Civic app screen that highlights the selection of more.

3. Tap Account Support

In the menu options listed, select Account Support. 

Civic app screen that highlights the selection of account support.

4. Tap Replace Card

This will lead you to our card replacement request form.

Civic app screen that highlights the selection of replace card in navigation.

5. Tap Card Replacement Request

Tap to start the request form.

Civic app screen that highlights the selection of card replacement request.

6. Tap Name on Card field

Tap the Name on Card field to enter the name that appears on the card you want replaced. 

Civic app screen that highlights the area to enter the name on the card.

7. Tap Replace Debit/Credit Card field

Next, tap the Replace Debit Card or Replace Credit Card field depending on the card you want replaced.

Civic app screen that highlights the selection of the account dropdown.

8. Select applicable account

Select the appropriate account from the drop down.

Civic app screen that highlights the selection of an account.

9. Tap Reason for Replacement field

Tap this field to enter  the reason for your replacement request. Has your card been lost, stolen or damaged? 

Civic app screen that highlights the selection replacement reason.

10. Tap Submit

Click Submit once you have completed the required fields.

Civic app screen that highlights the selection of submit.

11. View confirmation

Once you submit your card replacement request, view the confirmation on your screen.

Civic app screen that confirms a successful replacement request.

1. View accounts dashboard

Once you log in, you will see your accounts dashboard. This screen displays all your Civic accounts and cards, and any external accounts you may have set up.

Civic online banking screen that list the accounts and balances.

2. Locate Account Support

In the navigation menu at the top, find Account Support. When you put your mouse over it, a drop-down will appear. 

Civic app screen that highlights the selection account support

3. Click Replace Card

Select the Replace Card option to lead you to the card replacement request form.

Civic app screen that highlights the selection of card replacement request.

4. Click Card Replacement Request

Select Card Replacement Request to begin the card replacement request form.

Civic app screen that highlights the selection of card replacement request.

5. Tap Name on Card field

Tap the Name on Card field to enter the name that appears on the card you want replaced.

Civic app screen that highlights the selection of the name on card

6. Tap Replace Debit/Credit Card field

Next, tap the Replace Debit Card or Replace Credit Card field depending on the card you want replaced.

Civic app screen that highlights the selection of the account for which the card is being replaced.

7. Select applicable account

Select the appropriate account from the drop down.

Civic app screen that highlights the selection of the account for which the card is being replaced

8. Tap Reason for Replacement field

Tap this field to enter the reason for your replacement request. Has your card been lost, stolen or damaged?

Civic app screen that highlights the selection of the reason for which the card is being replaced.

9. Tap Submit

Click Submit once you have completed the required fields.

Civic online banking screen highlighting the submit button after inputing required fields.

10. View confirmation

Once you submit your card replacement request, view the confirmation on your screen.

Confirmation screen after submitting card replacement request.

CONGRATS!

That's all for this lesson. Keep up the momentum!