Contact us
How do I reach Civic?
You are our priority. Choose what works best for you.
Talk to Civic
We’re digital-first, and people-focused. No matter where you are, when you’re free, or how you like to communicate, you’ll get a powerfully personal experience unlike any other financial institution.
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Hi! Some of you have been asking how you can reach us here at Civic Federal Credit Union.
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To talk with us, you can call, text, chat, or even video chat.
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Hello? JR?
What? Mom? I didn't mean to call you.
No, it’s OK, JR. I was calling you with a question about Civic.
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Mom, let me have you talk with our Experience Center team.
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You'll be in good hands.
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Hi. How can I help you?
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In fact, you can use your laptop, your desktop, your tablet, or your phone to talk to us directly. Or if you prefer,
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you can use online banking, email,
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or even our mobile app.
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The great part of connecting with us digitally is you can do it when it's convenient for you.
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You can join Civic.
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Apply for a loan.
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Move money.
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Meet with a notary.
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Request a cashier's check[NP1] , all online or with us on the line.
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We know that some of our members just prefer to sit across a desk from us, and we get it.
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That's why we're opening 11 Civic branches statewide in 2024.
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Plus, we're working with local governments to create shared spaces for in-person financial education. This is where digital and local meet.
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At Civic, we are truly working to meet you where you are and where it's convenient. It's our goal to bring you affordable and smart solutions for your financial life so that you choose Civic not just today, but every day.
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Hi, Mom.
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I'm glad Jeff could help you.
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Civic.
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It's where you belong.
Add to final screen:
Calls may be recorded.
Message and data rates may apply.
Get in touch
Always-on banking, at your fingertips. So you can connect your way.
Chat
Vic, our chat bot, is always ready to help you. Or use voice chat in the Civic app when you need quick answers.
Video chat
If you prefer to see the person you’re speaking to when handling account business, video chat us. Video Screen Sharing using a smartphone makes sharing account details easy.
Text
Text with an Experience Center representative for convenient assistance when you can’t talk on the phone. Plus, you may receive text alerts and notifications about your accounts. Monday to Friday, 8 a.m. to 6 p.m. EST
Call
Available 24/7
If you need to talk to a real person, call the Experience Center and speak directly with a representative who cares.
To bank securely by phone anytime without the assistance of a representative, you can record your ‘voice print’ and use voice authentication to confirm your identity.
Bank-by-phone services
Report a lost or stolen card
You can request live card support, utilize bank-by-phone options, activate debit or credit cards, record your "voice print" for banking-by-phone options, move money, make loan payments, and inquire about balances.
Speech or hearing differences
If you are Deaf, Hard of Hearing, Blind, or have Speech Differences use the Text-Telephone (TTY) service from Relay North Carolina.
Dial 711
If you don’t have time to talk, you can email your question and view the response when it’s convenient for you.
Secure Message
Don’t worry, if you have a question that requires you to send confidential or personal account related information, you can send secure messages using the app or the website.
Coming soon: Civic locations
We anticipate opening Civic branches in Asheville, Ahoskie, Charlotte, Durham, Greensboro, Greenville, Hickory, Lumberton, Murphy, Raleigh and Wilmington.
Hours and locations
3600 Wake Forest Road
Raleigh, NC 27609
Business hours
Monday to Friday, 8 a.m. to 6 p.m. EST
323 West Jones Street, Suite 620
Raleigh NC 27603
Business hours
Monday to Friday, 8 a.m. to 6 p.m. EST
Holiday Schedule
Our locations are closed on holidays to give employees more time with family and friends, and in their community. But we’re digital! (So you already know we’re never really closed.) You can always manage your accounts with the Civic app, online or at an ATM near you.
| New Year's Day (observed) | Monday, January 1 |
| Martin Luther King Jr. Day | Monday, January 15 |
| Good Friday | Friday, March 29 |
| Memorial Day | Monday, May 27 |
| Juneteenth | Wednesday, June 19 |
| Fourth of July | Thursday, July 4 |
| Labor Day | Monday, September 2 |
| Veterans Day | Monday, November 11 |
| Thanksgiving Day | Thursday, November 28 |
| Thanksgiving Holiday | Friday, November 29 |
| Christmas Holiday | Tuesday, December 24 |
| Christmas Holiday | Wednesday, December 25 |
| Christmas Holiday | Thursday, December 26 |
Here are a few frequently asked questions:
Disclaimer
Calls may be recorded.
Data rates may apply.