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How do I reach Civic?
You are our priority. Choose what works best for you.
Talk to Civic
We’re digital-first, and people-focused. No matter where you are, when you’re free, or how you like to communicate, you’ll get a powerfully personal experience unlike any other financial institution.
Get in touch
Always-on banking, at your fingertips. So you can connect your way.
Chat
Vic, our chat bot, is always ready to help you. Or use voice chat in the Civic app when you need quick answers.
Video Chat
If you prefer to see the person you’re speaking to when handling account business, video chat us. Video Screen Sharing using a smartphone makes sharing account details easy.
Text
Text with an Experience Center representative for convenient assistance when you can’t talk on the phone. Plus, you may receive text alerts and notifications about your accounts. Monday to Friday, 8 a.m. to 6 p.m. EST.
Call
Available 24/7
If you need to talk to a real person, call the Experience Center and speak directly with a representative who cares.
To bank securely by phone anytime without the assistance of a representative, you can record your ‘voice print’ and use voice authentication to confirm your identity.
Bank-by-phone services
Report a lost or stolen card
You can request live card support, utilize bank-by-phone options, activate debit or credit cards, record your "voice print" for banking-by-phone options, move money, make loan payments, and inquire about balances.
Speech or hearing differences
If you are Deaf, Hard of Hearing, Blind, or have Speech Differences use the Text-Telephone (TTY) service from Relay North Carolina.
Dial 711
If you don’t have time to talk, you can email your question and view the response when it’s convenient for you.
Secure Message
Don’t worry, if you have a question that requires you to send confidential or personal account related information, you can send secure messages using the app or the website.
Now open: Civic locations
We've opened Civic branches in Asheville, Ahoskie, Charlotte, Durham, Greensboro, Greenville, Hickory, Lumberton, Murphy, Raleigh and Wilmington.
Find Us Here
Our two offices are located in the vibrant midtown and downtown areas of North Carolina’s capital city of Raleigh.
Raleigh Branch Location
3600 Wake Forest Road
Raleigh, NC 27609
Quorum Center Location
323 W Jones St,
Raleigh, NC 27603
Holiday Schedule
Our locations are closed on holidays to give employees more time with family and friends, and in their community. But we’re digital! (So you already know we’re never really closed.) You can always manage your accounts with the Civic app, online or at an ATM near you.
| 0 | Holiday | Date |
|---|---|---|
| 1 | New Year's Day (observed) | Wednesday, January 1 |
| 2 | Martin Luther King Jr. Day | Monday, January 20 |
| 3 | Good Friday | Friday, April 18 |
| 4 | Memorial Day | Monday, May 26 |
| 5 | Juneteenth | Thursday, June 19 |
| 6 | Fourth of July | Friday, July 4 |
| 7 | Labor Day | Monday, September 1 |
| 8 | Veterans Day | Tuesday, November 11 |
| 9 | Thanksgiving Day | Thursday, November 27 |
| 10 | Thanksgiving Holiday | Friday, November 28 |
| 11 | Christmas Holiday | Thursday, December 25 |
| 12 | Christmas Holiday | Friday, December 26 |
You know that details matter (and you are in good company).
Here are a few FAQs
Does Civic have branches?
Yes Civic branches are open in Ahoskie, Asheville, Charlotte, Durham, Greensboro, Greenville, Hickory, Lumberton, Murphy, Raleigh and Wilmington. With digital and in-person options, you can bank your way with a personal touch, always. Come say hi!
What accounts are required for membership?
All members are required to have a Savings Account. This account requires a minimum deposit of $25.
Why is voice authentication useful?
With voice-activated banking, you can securely verify your account balances, transfer funds between accounts, and inquire about the status of loan applications without requiring passwords, PINs, or assistance from an Experience Center representative.
Who is eligible to join?
Civic is open to employees and retirees of local government, their family members and volunteers who service local government in North Carolina. In addition, businesses and nonprofit organizations that serve local government are also eligible. But, membership opportunities do not stop there. For full details on all membership options, please click here.
How do I fund my accounts?
You can open your new account by using a debit card, credit card, personal check or electronic transfer from another financial institution.
Can I be voice printed on more than one account?
Yes, you can.
Calls may be recorded.
Data rates may apply.