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Woman talking to the Civic experience center on video call
Contact Us

How do I reach Civic?

You are our priority. Choose what works best for you.

 

WATCH VIDEO

Talk to Civic

We’re digital-first, and people-focused. No matter where you are, when you’re free, or how you like to communicate, you’ll get a powerfully personal experience unlike any other financial institution.

Talk to Civic

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Unknown

Hi! Some of you have been asking how you can reach us here at Civic Federal Credit Union.

 

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To talk with us, you can call, text, chat, or even video chat.

 

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Unknown

Hello? JR? 

 

What? Mom? I didn't mean to call you. 

 

No, it’s OK, JR. I was calling you with a question about Civic.

 

00:00:21:00 - 00:00:24:19

Unknown

Mom, let me have you talk with our Experience Center team.

 

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Unknown

You'll be in good hands.

 

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Hi. How can I help you?

 

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In fact, you can use your laptop, your desktop, your tablet, or your phone to talk to us directly. Or if you prefer,

 

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Unknown

you can use online banking, email,

 

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or even our mobile app.

 

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The great part of connecting with us digitally is you can do it when it's convenient for you.

 

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You can join Civic.

 

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Apply for a loan.

 

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Move money.

 

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Meet with a notary.

 

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Request a cashier's check[NP1] , all online or with us on the line.

 

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We know that some of our members just prefer to sit across a desk from us, and we get it.

 

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That's why we're opening 11 Civic branches statewide in 2024.

 

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Plus, we're working with local governments to create shared spaces for in-person financial education. This is where digital and local meet.

 

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At Civic, we are truly working to meet you where you are and where it's convenient. It's our goal to bring you affordable and smart solutions for your financial life so that you choose Civic not just today, but every day.

 

00:01:33:17 - 00:01:34:14

Unknown

Hi, Mom.

 

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I'm glad Jeff could help you.

 

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Unknown

Civic.

 

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It's where you belong.

 

Add to final screen:

Calls may be recorded. 

Message and data rates may apply.

 

Get in touch

Always-on banking, at your fingertips. So you can connect your way.

Chat with Vic

Chat

Vic, our chat bot, is always ready to help you. Or use voice chat in the Civic app when you need quick answers.

Start a chat

video chat icon

Video chat

If you prefer to see the person you’re speaking to when handling account business, video chat us. Video Screen Sharing using a smartphone makes sharing account details easy.

Start a video chat

texting

Text

Text with an Experience Center representative for convenient assistance when you can’t talk on the phone. Plus, you may receive text alerts and notifications about your accounts. Monday to Friday, 8 a.m. to 6 p.m. EST

844-772-4842
call us icon

Call

Monday – Friday, 8 a.m. – 6 p.m.

If you need to talk to a real person, call the Experience Center and speak directly with a US-based representative who cares. 

To bank securely by phone anytime without the assistance of a representative, you can record your ‘voice print’ and use voice authentication to confirm your identity. 

844-772-4842
24 hours, 7 days week support helpline

24/7 Services

Report a lost or stolen card

You can request live card support, utilize bank-by-phone options, activate debit or credit cards, record your "voice print" for banking-by-phone options, move money, make loan payments, and inquire about balances.

844-772-4842
Hearing icon

Speech or hearing differences

If you are Deaf, Hard of Hearing, Blind, or have Speech Differences use the Text-Telephone (TTY) service from Relay North Carolina.

Dial 711

email us icon

Email

If it’s after hours or you don’t have time to talk, you can email your question and view the response when it’s convenient for you.

memberservices@civicfcu.org
send a secure message

Secure Message

Don’t worry, if you have a question that requires you to send confidential or personal account related information, you can send secure messages using the app or the website.

Start a chat

Map of North Carolina, showing the first 11 Civic Credit Union branch loactions

Coming soon: Civic locations

We anticipate opening Civic branches in Asheville, Ahoskie, Charlotte, Durham, Greensboro, Greenville, Hickory, Lumberton, Murphy, Raleigh and Wilmington.

Civic and LGFCU locations

Hours and locations

3600 Wake Forest Road
Raleigh, NC 27609 
Business hours
Monday to Friday, 8 a.m. to 6 p.m. EST

323 West Jones Street, Suite 620
Raleigh NC 27603 
Business hours
Monday to Friday, 8 a.m. to 6 p.m. EST

Holiday Schedule

Our locations are closed on holidays to give employees more time with family and friends, and in their community. But we’re digital! (So you already know we’re never really closed.) You can always manage your accounts with the Civic app, online or at an ATM near you.

New Year's Day (observed)Monday, January 1
Martin Luther King Jr. DayMonday, January 15
Good FridayFriday, March 29
Memorial DayMonday, May 27
JuneteenthWednesday, June 19
Fourth of JulyThursday, July 4
Labor DayMonday, September 2
Veterans DayMonday, November 11
Thanksgiving DayThursday, November 28
Thanksgiving HolidayFriday, November 29
Christmas HolidayTuesday, December 24
Christmas Holiday Wednesday, December 25
Christmas Holiday Thursday, December 26
You know that details matter. [And you are in good company.]

Here are a few frequently asked questions:

Disclaimer

Calls may be recorded.

Data rates may apply.