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How do I reach Civic?
We're here to help! Choose the options that work best for you.
Talk with us
No matter where you are, when you're free, or how you like to communicate, you'll get a powerfully personal experience at Civic. Ask questions and get answers by phone, online, and in person.
We're Always Local. All Ways.
Get in touch
Always-on banking, at your fingertips, so you can connect your way
Secure message
If you have a question that requires you to send confidential or personal account-related information, you can log in to the Civic app or online banking to send us a secure message.
Bank by phone
Bank securely by phone anytime without the assistance of a representative. You can report a lost or stolen card, activate debit or credit cards, move money, make loan payments, and inquire about balances. You can also record your secure voiceprint for faster service the next time you call!
Chat
Our chatbot Vic is always ready to help. Just click the "Hi, let's talk" button at the bottom of any Civic page to ask questions and get information on products, online banking, cash solutions, and more. Or, use voice chat in the Civic app1 when you need quick answers.
Call
If you need to talk to a real person, call the Experience Center and speak directly with a representative who cares.
Text
Text1 with an Experience Center representative when you can't talk on the phone, weekdays from 8 a.m. to 6 p.m. Please do not send confidential or personal account information via text messages.
Plus, you can sign up to receive text alerts and notifications about your accounts.
Speech or hearing differences
If you are Deaf, Hard of Hearing, Blind, or have Speech Differences, use the Text-Telephone (TTY) service from Relay North Carolina.
Dial 711
Mailing addresses
You can mail payments for credit cards and certain loans. Here's a list of the addresses to submit your payment.
Civic branches
We have Civic branches ready to serve you in Asheville, Ahoskie, Charlotte, Durham, Greensboro, Greenville, Hickory, Lumberton, Murphy, Raleigh and Wilmington.
Find us here
Our two offices are located in the vibrant midtown and downtown areas of North Carolina’s capital city of Raleigh.
Raleigh Branch Location
3600 Wake Forest Road
Raleigh, NC 27609
Quorum Center Location
323 W Jones Street
Raleigh, NC 27603
Holiday schedule
Our locations are closed on holidays to give employees more time with family and friends, and in their community. But we’re digital! So you already know we’re never really closed. You can always manage your accounts with the Civic app, online or at an ATM near you.
| 0 | Holiday | Date |
|---|---|---|
| 1 | New Year's Day (observed) | Wednesday, January 1 |
| 2 | Martin Luther King Jr. Day | Monday, January 20 |
| 3 | Good Friday | Friday, April 18 |
| 4 | Memorial Day | Monday, May 26 |
| 5 | Juneteenth | Thursday, June 19 |
| 6 | Fourth of July | Friday, July 4 |
| 7 | Labor Day | Monday, September 1 |
| 8 | Veterans Day | Tuesday, November 11 |
| 9 | Thanksgiving Day | Thursday, November 27 |
| 10 | Thanksgiving Holiday | Friday, November 28 |
| 11 | Christmas Holiday | Thursday, December 25 |
| 12 | Christmas Holiday | Friday, December 26 |
You know the details matter (and you are in good company)
Here are a few FAQs
Does Civic have branches?
Yes Civic branches are open in Ahoskie, Asheville, Charlotte, Durham, Greensboro, Greenville, Hickory, Lumberton, Murphy, Raleigh and Wilmington. With digital and in-person options, you can bank your way with a personal touch, always. Come say hi!
What accounts are required for membership?
All members are required to have a Savings Account. This account requires a minimum deposit of $25.
Why is voice authentication useful?
With voice-activated banking, you can securely verify your account balances, transfer funds between accounts, and inquire about the status of loan applications without requiring passwords, PINs, or assistance from an Experience Center representative.
How do I fund my accounts?
You can open your new account by using a debit card, credit card, personal check or electronic transfer from another financial institution.
Can I be voice printed on more than one account?
Yes, you can.
1 Message and data rates may apply.