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Visa card guide to benefits

Visa benefits for better banking. Get more out of your membership. Civic Visa® cardholders can enjoy no-cost perks, discounted services, emergency assistance and more.

A gentleman on the phone with Visa, exploring all the benefits Visa offers.

Visa Benefits

Find your benefits based on Civic card type.

0 Name Debit Cards Credit Cards Business Debit Cards Business Credit Card
1 Roadside Dispatch ✓ ✓ ✓ ✓
2 Travel Emergency Assistance Services ✓ ✓
3 Auto Rental Collision Damage Waiver ✓ ✓
4 Purchase Security/ Extended Protection ✓ ✓

Civic Health Savings Account and ATM cards do not receive any Visa benefits.

Roadside Dispatch

Get back on the road with Roadside Dispatch.®1 The pay-per-use 24/7 roadside assistance program is available to all Civic Visa cardholders.

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Travel Emergency Assistance Services

Get the assistance you need, wherever you are. Travel and Emergency Assistance Services1 offer assistance and referrals to you, an immediate family member, or business associates.

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Auto Rental Collision Damage Waiver

Accidents can happen, and we’ve got you covered. Auto Rental Collision Damage Waiver1 reimburses you for damages caused by theft or collision, up to the actual cash value of most rented cars.

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Purchase Security and Extended Protection

Purchase Security1 protects retail purchases made with an eligible business card within the first 90 days from the date of purchase. Plus, Extended Warranty Protection offers features that help manage, use and extend the warranties for purchased items.

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How do I reach Civic?

We're here when you need us.

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Chat with us

(weekdays 8 a.m. to 6 p.m. EST.)

Email Civic

Email us at

memberservices@civicfcu.org

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Call us at

844.77CIVIC (844.772.4842),
(Available 24/7, including holidays)


1.800.627.8372
(for credit and debit card questions, 24/7)

How to file a Visa benefits claim?

To use these services, cardholders in the United States can call Visa's toll-free, 24-hour Benefit Adminstrator line at 1-800-992-6029. If you're outside the U.S., call collect at 1-804-673-1675. Or, visit cardbenefitservices.com

Are Visa benefits the same for all Civic cards?

No, see the chart above to see which benefits your card is eligible for.

Which Visa cards offer purchase protection?

Civic Visa business debit and credit cards offer Purchase Protection.

How do I know if my Visa card has travel and emergency assistance?

Civic Visa business debit and credit cards offer Travel and Emergency Assistance.

How do Visa benefits differ from the Civic rewards program?

With a Civic Rewards Credit Card, you earn 1 point for each dollar spent on qualifying purchases made with your Rewards card. Visa benefits are available to all eligible Civic Visa cardholders, regardless of purchases made.

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1 Provided by Visa.® No membership, pre-enrollment or annual dues required. See your cardholder agreement for details.

See the full terms.