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Zelle
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Rewards Credit Card

Everything you need to know about LGFCU becoming Civic Credit Union

Same commitment to the local government community. Same personal service from people who know you.

Do we have your email address?

Some of you joined LGFCU without one. Since it’ll be one of the primary ways we stay in touch, make sure we have yours.
 

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FAQs

We know you have questions. How will my accounts transition? Or will I still have access to Cahspoints ATMS? Find answers here. 

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Cash solutions

We’re staying local and we’re excited to bring you even more banking options where you are, every day.

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Branches

We’re bringing in-person options to communities like yours, to meet you where you are.

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Faster and easier

  • Open an account in about 4 minutes
  • Our average loan process takes about 10 minutes
  • Use our virtual notaries for Civic loan closings
ATM

Any ATM

  • Use our surcharge-free ATM network, including CashPoints®
  • We’ll reimburse your account for any Civic subcharge fees, up to $20/month1
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Better technology

  • Digital payments using Zelle®2
  • Direct deposit that pays you up to three days early3
  • Deposit checks from anywhere using your phone
  • Updated security that keeps your accounts safe with voiceprint, digital ID and fraud monitoring
Gears working together

Reach us your way

  • Call Civic’s staff 24/7
  • Text, email, video chat and more4
bank branch

Always Local. All Ways.

  • Visit our 11 branches to get in-person help
  • Video call our Experience Center staff
  • We’ll even screen share to see what you see and walk you through, step by step
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Built by members

  • Member-requested products/services
  • Dedicated to local government
  • Less overhead = better rates
You know that details matter (And you are in good company).

Get answers about banking with Civic and more:

Will I still have access to SECU's CashPoints ATMs?

Yes, you can continue to use CashPoints(R) ATMs for withdrawals after we separate from SECU.

Will the interest rate on my loan stay the same?

Yes, loan rates will remain the same as your account moves from LGFCU to Civic.

Will Civic have kids' accounts?

Yes, you can open a YoungStar savings account for children, and a NextGen savings and checking account for teens. If you have kids' accounts through LGFCU, the accounts will move over to Civic in June.

Will my account numbers change once my accounts move to Civic?

Most members will keep their current deposit account numbers. Those members who need to change will be contacted.

Does my direct deposit move over to Civic?

Yes, when your LGFCU accounts move to Civic, so will your direct deposit.

Will I be able to move money between Civic and other financial institutions?

Yes, you'll be able to add external financial institutions to your account and move money between them without a fee.

Need help? Lean on our how-to guides

We can all use a helping hand now and then. So if you're just not sure how to complete an action, check out our how-to guides. These quick reads have simple instructions and screenshots designed to make you a Civic pro in no time!

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More financial solutions.

One of the reasons LGFCU is becoming Civic is so we can bring you more financial products and services than you had before. Like an Interest-only Home Equity Line of Credit (HELOC). A VA mortgage, FHA mortgage, Credit Builder loan, and Emergency loan. Even a Reward Visa® card and Bonus checking. 

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The best of both worlds.

Some members like cool digital banking technology. Some like friendly, personal service from humans. When LGFCU becomes Civic this June, you’ll have both – an easy-to-use digital banking experience that lets you do your banking from anywhere at any time. Plus lots of friendly people here to help you when you need it. 

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See how we show up across the state

From deposit accounts designed to help you build wealth, to loans for emergencies and everything in between, these options get you further faster.

1 Civic participates in select surcharge-free ATM networks. See the current list of locations at civicfcu.org/any-atm. Other ATM networks may charge an ATM fee that Civic will reimburse, up to a total of $20 per month per debit/ATM card, beginning on the first day of the month and ending on the last day. If you are eligible for an ATM fee reimbursement, funds are typically released by Civic to your account within two business days, but timing may vary.

2 All rights reserved. Terms and conditions apply. See Zelle® Terms of Service. Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

3 Early access to direct deposit funds depends on the timing of the payer’s submission of deposits. We generally post such deposits on the day they are received, which may be up to three days earlier than the payer’s scheduled payment date.

4 Message and data rates may apply.

On Purpose

Together we’re building something pretty exciting. You’re in the right place to read the latest or revisit past newsletters.

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