Lady on phone
Security

Guarding your money around the clock.

This information on detection, prevention and resolution helps you avoid account fraud and identity theft.

How do I reach Civic?

We're here to answer any and all your questions.

Email

Chat with Us

(weekdays 8 a.m. to 6 p.m. EST.)

Phone Call

Call us at

844.77CIVIC (844.772.4842),
(weekdays 8 a.m. to 6 p.m. EST *)

Phone Call

Call us at

1.800.627.8372
(for credit and debit card questions, 24/7)

To reset your password, you must have already enrolled in online or mobile banking. Click the “forgot my password” link in the top menu navigation and follow the prompts to reset your information. If you have forgotten your user ID or have trouble resetting your information, please contact the Experience Center by calling 1.844.77CIVIC (1.844.772.4842). 

If you have never enrolled in online or mobile banking, please select “register” from the top menu navigation and follow the prompts to create your account. 

If fraud has occurred on your account, please contact the Experience Center immediately by calling 1.844.772.4842. Representatives will work to resolve your account issues and take any additional steps required to ensure the safety of your information. 

If your card has been lost or stolen a replacement can be ordered and sent to you. Contact the Experience Center by calling 1.844.772.4842. A representative will assist in ordering a replacement card, as well as review your recent account history for fraudulent activity. 

If your card has been damaged, lost or stolen - a replacement card can be ordered and sent to you. Contact the Experience Center by calling 1.844.772.4842.