Top Results

No Results Below
  • MOST RELEVANT
  • LATEST

We could not find a match for "". Please try another search.

  • Try different or more general keywords
  • Try fewer keywords
  • ‹
  • 1
  • ›
man looking at his phone for zelle
Zelle
man looking at his rewards card details on a laptop
Rewards Credit Card

Guarding your money around the clock.

This information on detection, prevention and resolution helps you avoid account fraud and identity theft.

a woman on her phone

Civic protects you

Our first priority is protecting the data and accounts of our members. See the many ways we keep your information safe at all times with advanced security, voice authentication and more.

see details

Protect yourself online.

We work hard to keep you safe when you’re doing business with us. We encourage you to protect your accounts and your identity at all times.

read more

Keeping your data private.

At Civic, we are committed to the security of your accounts and data privacy. As part of that effort, you have an important role: knowing the various privacy policies of organizations you do business with, including Civic.

get tips

Secure your devices.

At Civic life is digital. As a digital organization, your security is our priority. We are constantly focused on keeping your accounts safe.

learn more

Create a secure password.

Your first line of defense is a password. Creating a solid password is the most important security control available to you.

get tips

Stay up-to-date on the latest news and information from Civic.

You + Money is the ultimate resource for your banking needs.

view all articles

How do I reach Civic?

We're here to answer any and all your questions.

Glia chat icon

Chat with us

(weekdays 8 a.m. to 6 p.m. EST.)

Email Civic

Email us at

memberservices@civicfcu.org

phone icon

Call us at

844.77CIVIC (844.772.4842),
(Available 24/7, including holidays)


1.800.627.8372
(for credit and debit card questions, 24/7)

How do I update my password?

To reset your password, you maust have already enrolled in online or mobile banking. Click the “forgot my password” link in the top menu navigation and follow the prompts to reset your information. If you have forgotten your user ID or have trouble resetting your information, please contact the Experience Center by calling 1.844.77CIVIC (1.844.772.4842).

If you have never enrolled in online or mobile banking, please select “register” from the top menu navigation and follow the prompts to create your account. 

How do I report fraud on my account?

If fraud has occurred on your account, please contact the Experience Center immediately by calling 1.844.772.4842. Representatives will work to resolve your account issues and take any additional steps required to ensure the safety of your information. 

Where do I report my card lost or stolen?

If your card has been lost or stolen a replacement can be ordered and sent to you. Contact the Experience Center by calling 1.844.772.4842. A representative will assist in ordering a replacement card, as well as review your recent account history for fraudulent activity.

How do I order a replacement card?

If your card has been damaged, lost or stolen - a replacement card can be ordered and sent to you. Contact the Experience Center by calling 1.844.772.4842.

What is voice print technology?

Voice authentication technology uses your distinct voice to confirm your identify. Your voice print, as unique as your fingerprint, adds an extra layer of protection, preventing fraudulent attempts by potential impersonators. The technology is about 98% secure and will offer immediate self-service option and a more seamless process.

Can voice print technology be used if more than one person shares the account?

Yes.

Can I opt out of the voice print technology feature?

Yes.

View All FAQs