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2023 Annual Report

Civic members
Year in review

2023 Annual Report

Civic is more than a trusted credit union. We’re a local government partner, supporting members and investing in communities. See some of the ways we’re using finance to make our world a better place.

JEANNE ERWIN

Letter from our Chair

Our entire team is committed to you. We started Civic for you. And we continue to build Civic for you. Without you, Civic doesn’t exist. For the past few years, you have helped us create one of the fastest-growing credit unions in the nation. Our tremendous success is fueled by your commitment to serve. Just like you give of yourself to help our communities grow stronger, you inspire us to help empower you.

Board of directors, Chair Jeanne Erwin
Jeanne Erwin

Letter from our Chair

Message to Civic Members
I am honored to present the 2023 Chairman’s Report for Civic Federal Credit Union.
Board of directors, Chair Jeanne Erwin
Letter from our Chair Message to Civic Members

Letter from our Chair

Message to Civic Members

Dear Civic Members:
Representing the entire Civic Board of Directors, I am pleased to present the 2023 Annual Report to the membership. Your Board of Directors and dedicated credit union staff and volunteers continue to listen to your needs. 

Civic experienced another historic year of advances on our journey to creating the best and most advanced financial cooperative in our state. We have the responsibility to provide you and your families with the absolute best products and services, as well as ways of engaging and managing your financial life. Financial services are ever-changing, and you deserve a partner who keeps pace with those changes. 

During the spring and fall, we met with members both in person and virtually, representing a diversity of cities and towns across North Carolina. During those meetings, we shared our plans to open 11 Civic branch locations and to provide multiple cash solutions around the state. We also expanded the ways you can conduct business with us, by adding products such as mortgage loans for first-time homebuyers and existing homeowners, emergency loans for members who are working to improve their credit, and Zelle,® making it easier to move money to friends and family. 

We enhanced and added to our service delivery by decreasing the time to open an account online to an average of four minutes, and lowered our personal loan application process to an average of 10 minutes. We added secured messaging, text, chat, and video as ways to conduct transactions. We also implemented co-browsing that enables an Experience Center representative to access your accounts while you’re talking, and at the same time show you how to complete forms or assist with other transactions. 

Think of it: You decide how to do business with Civic, and you are always in control. You, the member, don’t have to travel to a branch to have one-on-one service; it will always be available when you choose to do business. 

This year, in addition to our annual financial report, we proudly introduce our 2023 Impact Report. You know a lot about your credit union, but there is so much more we want to show you. When you see the real change happening in North Carolina, in members’ lives and communities, we hope you will be as proud to be a part of Civic as we are to serve you. 

Civic continues to build the most advanced financial cooperative dedicated to North Carolina’s local government employees, volunteers and their families. Civic needs to be as innovative as North Carolina’s local governments, which set a high bar for how government can work in other states. Our Board believes a credit union dedicated to serving our local government servant leaders must be equally extraordinary. 

Thank you for being a member and supporter. 

Best regards,
Jeanne Erwin
Chair, Civic Federal Credit Union Board of Directors

Board of directors, Chair Jeanne Erwin

Dwayne Naylor

CEO Report

 

To all Civic members,

We are more excited than ever about the future of your credit union, and it is with that excitement I bring you the 2023 CEO Report for Civic. It is among my highest privileges to serve such a committed and selfless membership — the local government employees and their families who make North Carolina great. Thank you for all you do and for your membership in your credit union.

CEO Dwayne Naylor
Civic member Mikayla W.

Impact Report

The Impact Report isn’t just about your credit union — it’s about you. Your membership helped us to improve lives, build stronger partnerships and support communities in 2023. 

Browse the report to see our statewide impact, view how we’ve touched lives in each county, and meet those members and partners who tell the impact stories best.

2023 board members

Big thanks to our Board of Directors

Each Board Director is elected by and from among the credit union's membership. These men and women perform key audit and decision-making functions, set policies for Civic, and appoint its CEO and members of the Supervisory and Loan Committees.

Jeanna Erwin

Jeanne Erwin

Chair 
read bio

Dr. Aaron Noble

Dr. Aaron Noble

Vice Chair 
read bio

Lin Jones

Lin Jones

Secretary 
read bio

Kellie Blue

Kellie Blue

Treasurer 
read bio

Paul Miller

Paul Miller

Board Director 
read bio

Ruth Barnes

Ruth Barnes

Board Director 
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Tony Brown

Tony Brown

Board Director 
read bio

CHECK THE NUMBERS

Financial Report

Statements of Financial Condition

Assets 2023 2022
Cash and Investments $18,166,422 $4,514,650
Mortgage Loans $35,848,107 $29,650,185
Personal Loans $4,446,000 $3,209,870
Member Business Loans $23,817,086 $40,599,321
Home Equity Loans $4,282,215 $2,815,651
Auto Loans $31,036,028 $24,762,432
Credit Card Loans $1,653,299 $1,176,014
Allowance for Loan Losses ($1,029,734) ($475,905)
Net Loans $100,053,002 $101,737,568
National Share Insurance $649,574 $605,086
Other Assets $1,021,902 $903,509
Total Assets $119,890,900 $107,760,812

LIABILITIES & EQUITY 2023 2022
Payables $312,676 $4,870,046
Share Accounts $5,832,355 $4,154,422
Share Draft Accounts $17,608,439 $14,853,889
Money Market Accounts $58,991,335 $66,146,566
Share Certificates $27,747,878 $9,139,260
Total Deposits $110,180,007 $94,294,137
Total Reserves & Undivided Earnings $9,398,218 $8,596,629
Total Liabilities & Equity $119,890,900 $107,760,812

Year to date as of 12/31/2023 and 12/31/2022.

STATEMENTS OF INCOME

Operating Income 2023 2022
Investment Income $688,021 $133,094
Mortgage Loans $1,153,561 $1,167,193
Personal Loans $331,181 $144,173
Home Equity Loans $300,609 $76,341
Auto Loans $1,134,776 $347,702
Credit Card Loans $142,017 $44,130
Member Business Loans $1,123,398 $1,217,235
Total Loan Income $4,185,541 $2,996,774
Other Operating Income $1,083,270 $733,022
Total Income $5,956,831 $3,862,890

Operating Expenses 2023 2022
Operating Expenses $2,847,148 $1,707,729
Interest on Borrowed Funds $59,355 $104,534
Share Accounts $24,347 $12,363
Share Draft Accounts $25,781 $22,427
Money Market Accounts $1,537,191 $600,506
Share Certificates $495,977 $103,825
Total Deposit Expense $2,083,296 $739,122
Total Expenses $4,989,799 $2,551,385
Net Operating Income $967,032 $1,311,505

Year to date as of 12/31/2023 and 12/31/2022.