Report Fraud

Once you log in, you will see your accounts dashboard. This screen displays all your Civic accounts and cards, and any external or aggregated accounts you may have set up.

In the menu at the bottom of your screen, tap More.

In the menu options listed, select Account Support.

In the drop-down menu, tap Message Center.

Tap the Compose button at the top to start a new message.

Scroll through the drop-down to view all the subjects.

Choose the account that the transaction you want to report was charged to.

Once you have chosen your subject, click the Message box to begin typing.

After you have written your message, tap the Send button to send your message. A representative will contact you with next steps.

You will see a note on your screen indicating your message has been sent.

Once you log in, you will see your accounts dashboard. This screen displays all your Civic accounts and cards, and any external accounts you may have set up.

Click the account that you want to view transactions for.

Select the transaction that you want to report as fraudulent.

In the transaction details, you will see a question mark icon with the words Help. Click there and you will be redirected to the Message Center.

Select the Subject drop down. This will open a list of subjects. Scroll to view all the subjects. Select the subject that is most applicable to your situation. In the example, Debit Card was chosen.

Choose the account that the transaction you want to report was charged to.

Click the message box to begin writing a message requesting to add an authorized signer. Include any relevant information so that we can better assist you.

After you have written your message, tap the Send button to send your message. A representative will be in touch with next steps.

Once you have successfully submitted your message, you will see a message bar on your screen confirming your message was sent.