This step-by-step guide is here to help make your Civic experience faster and easier! Your experience may be slightly different than this guide, depending on the device you’re using. If you need additional help, contact us at 844-772-4842.
1. View accounts dashboard
Once you log in, you will see your accounts dashboard. This screen displays all your Civic accounts and cards, and any external or aggregated accounts you may have set up.
2. Tap More
In the menu at the bottom of your screen, tap More.
3. Tap Account Support
In the menu options listed, select Account Support.
4. Tap Message Center
In the drop-down menu, tap Message Center.
5. Select Compose
Tap the Compose button at the top to start a new message.
6. Select Subject
Tap Subject and a scrolling menu will appear. Select Deposit Accounts from the subject list.
7. Select Account
Choose the account that the transaction you want to report was charged to.
8. Type in the text box
Once you have chosen your subject, click the Message box to begin typing.
9. Select ‘Send’
After you have written your message, tap the Send button to send your message. A representative will contact you with next steps.
10. View confirmation
You will see a note on your screen indicating your message has been sent.
You can also give our Member Experience team a call to assist you with reporting a charge and filing a dispute. Call us toll-free at 844 772 4842.
1. View accounts dashboard
Once you log in, you will see your accounts dashboard. This screen displays all your Civic accounts and cards, and any external accounts you may have set up.
2. Select desired account
Click the account that you want to view transactions for.
3. Select transaction
Select the transaction that you want to report as fraudulent.
4. Click Help
In the transaction details, you will see a question mark icon with the words Help. Click there and you will be redirected to the Message Center.
5. Select Subject drop down
Select the Subject drop down. This will open a list of subjects. Scroll to view all the subjects. Select the subject that is most applicable to your situation. In the example, Debit Card was chosen.
6. Select account
Choose the account that the transaction you want to report was charged to.
6. Click the message box
Click the message box to begin writing a message requesting to add an authorized signer. Include any relevant information so that we can better assist you.
7. Select ‘Send Message’
After you have written your message, tap the Send button to send your message. A representative will be in touch with next steps.
8. View confirmation
Once you have successfully submitted your message, you will see a message bar on your screen confirming your message was sent.
