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Man laying on couch using at credit card

Lock your card

This step-by-step guide is here to help make your Civic experience faster and easier! Your experience may be slightly different than this guide, depending on the device you’re using. If you need additional help, contact us at 844-772-4842.

Device instruction type

1. Log into the Civic app

2. Select Card Control+

Card Control+ is located along the taskbar at the bottom of your screen.

Civic Account page with Control+ button highlighted.

3. Hang tight!

Civic app screen that let's you know to hang tight.

4. Enter Card Control+

Make sure the card displayed is the card you’re intending to disable. If it isn’t, scroll through the cards in your wallet here to find the right one. You’ll notice that just below the image of your card, you have a toggle button to turn your card off or on. To lock your card, all you need to do is tap that button.

Civic app screen that highlights the toggle to activate your card.

5. Confirm

Select “Yes” if you’re ready to temporarily turn off your card.

Civic app screen that confirms the option to lock card.

6. Card is off

Notice the toggle beneath your card has been moved to the Off position, and is no longer green. This indicates you have successfully disabled your card.

Civic app screen that shows the card is locked.

7. To turn your card back on

Slide the toggle back over when you’re ready for your card to become active again. Confirm by selecting Yes, and you’re back in business!

Civic app screen that confirms the option to unlock card.

8. Card is back on

Your card has now been turned back on and is ready to use.

Civic app screen that confirms your card is active.

1. Log into Civic online banking

Once you log in, you will see your accounts dashboard. This screen displays all your Civic accounts and cards, and any external or aggregated accounts you may have set up.

Civic online banking screen that list the accounts and balances.

2. Locate Card Control+

Under Accounts in the menu bar at the top of the page, select Card Control+ in the drop-down menu.

Civic online banking screen that highlights menu selection.

3. Enter Card Control+

When Card Control+ opens, make sure the card being displayed is the card you intend to disable. If not, scroll through the cards in your wallet here to find the right one. You’ll find a toggle button just below the image of your card, to turn your card off or on. To lock your card, just slide that button.