By opting in to receive and exchange text messages with Civic Federal Credit Union (“Civic FCU”), you are accepting these SMS Terms and Conditions and consenting to receive text messages from Civic FCU. You may receive informational text messages regarding account activity or notification of important news or events, marketing text messages that contain offers or other promotions, or other related notices. Text messages may include the use of prerecorded/artificial voice messages and/or an automated telephone dialing system.

By opting in, you are confirming the wireless phone number you have provided is correct and that you are the sole owner of the mobile device and the wireless phone number submitted. You agree to notify Civic FCU immediately if the wireless phone number you have provided changes at any time. Civic FCU is not responsible for information sent to a wireless phone number that you have provided incorrectly or disconnected without notifying Civic FCU.

Your consent is voluntary, and you are not required to give your consent as a condition of receiving any services, goods, or financial services from Civic FCU.

How to Opt-In

You can opt-in from your mobile device by texting CIVIC to 24842. You will then be asked to confirm the request by replying with “YES” or “Y”.

How to Opt-Out

To stop receiving text messages from Civic FCU reply “STOP” to any text message sent from Civic FCU or text “STOP” to 24842 (“CIVIC”). Civic FCU will send a text message to confirm that you have been unsubscribed.

Messaging Rates and Frequency

Civic FCU does not impose a fee with this service; however, you may incur additional charges for standard messaging rates and data from your wireless carrier. The frequency of message reception may vary, depending on account activity and user’s own communication with Civic FCU.

Messaging Failures

Civic FCU is not responsible for any undelivered or delayed text messages, as mobile network services and all related communication malfunctions are outside Civic FCU’s control. This service may not be available through all wireless carriers. Text message services are provided on an as is, as available basis.

Changes to SMS Terms and Conditions

Civic FCU may revise these SMS Terms and Conditions at any time. Your continued use of the text message service following any changes will act as an acceptance of those changes. We may discontinue the text message service at any time without notification to you.

Information and Privacy

You agree that Civic FCU will have access to your name, wireless phone number, and any information that you provide in the exchange of text messages through the service. This information will remain confidential and subject to Civic FCU’s Privacy Policy.

Contact Support

To receive assistance user may contact Civic FCU’s Experience Center at 844.772.4842 or text “HELP” to 24842 (“CIVIC”).