LGFCU Hub | Civic Federal Credit Union

LGFCU is now Civic — same values, new ways to serve you

While our name has changed, our commitment to serving you remains the same. This hub is still your go-to resource for updates and guidance as we navigate this exciting transition. Here are a few reminders and quick starters.

Log in or register for online banking

LGFCU members, log in using your Member Connect username and password.

Need help logging in?
Use our how-to video and guide.
Forgot your username or password?

Change your password

After you log in to Civic using your LGFCU username and password, consider changing your password, a good way to strengthen your account security.

Get started with your new Civic cards!

To activate, follow the instructions on the sticker adhered to your card. If you haven't yet received your card, or if you are experiencing any issues activating or using the card, please contact the Experience Center.

Download the app

Get the Civic app¹ to unlock fast, easy and secure ways to manage your money.

Have other questions about the transition?

Check out the LGFCU to Civic Member Transition Guide. It has everything you need to know as we move to Civic!

guide booklet

Thumbnail of the member transition guide.

Need help? Lean on our how-to guides

We can all use a helping hand now and then. So if you're just not sure how to complete an action, check out our how-to guides. These quick reads have simple instructions and screenshots designed to make you a Civic pro in no time!

Getting Started

LGFCU first-time login Register for Online Banking Activate your card Ways to Connect Add card to digital wallet Make a transfer

Couple learning how to make a transfer using the Civic how-to guide.

Download the Civic app

Get the Civic app to unlock fast, easy and secure ways to manage your money. age your money.

You know the details matter (and you are in good company)

Get answers about banking with Civic and more

Can I use SECU’s CashPoints® ATMs for free?

Yes, you can withdraw cash from CashPoints^® ATMs with no fee using your Civic debit card.

Has my LGFCU loan moved to Civic with the same rate?

Yes, LGFCU loans that have moved to Civic will retain the same interest rate and loan terms.

Does Civic have kids’ accounts?

Yes, you can open a YoungStar Savings Account for children, and a NextGen Savings Account for teens. Any kids’ accounts from LGFCU have been moved to these Civic accounts already.

Have my account numbers changed since moving to Civic?

Most members’ account numbers stayed the same for share savings, checking, money market and share term certificates. Credit and debit card numbers have changed, and you should update your card numbers with subscriptions and online merchants.

Has my direct deposit moved to Civic, or do I need to make changes through my HR team?

If your paycheck was set up as a direct deposit for your LGFCU account, that transaction has now moved to Civic and your pay will be direct deposited as expected.

Can I move money from my Civic account to other financial institutions?

Yes, you can log in to online banking or open your app to add an external account. This will let you move money between accounts with no fee. Get details

Will my routing and account numbers change?

The routing number remains the same. For most members, there is no change to account numbers. There is a small group of members who did have changes, and we reached out individually to walk through any changes.

Why am I seeing two savings and two checking accounts in my dashboard?

LGFCU member accounts have been added to the Civic accounts dashboard. If you prefer to combine them, you can do that by transferring the money to a single savings or checking account.

Civic icon graphic of a mouse selecting application field.

Faster and easier

Open an account in about 4 minutes
Our average loan process takes about 10 minutes
Use our virtual notaries for Civic loan closings

Any ATM

Use our surcharge-free ATM network, including CashPoints®
We’ll reimburse your account for any Civic surcharge fees, up to $20/month²

Better technology

Digital payments using Zelle®³
Direct deposit that pays you up to three days early⁴
Deposit checks from anywhere using your phone
Updated security that keeps your accounts safe with voiceprint, digital ID and fraud monitoring

Reach us your way

Call Civic staff 24/7
Text, email, video chat and more¹

Always Local. All Ways.

Visit our 11 branches to get in-person help
Video call our Experience Center staff
We’ll even screen share to see what you see and walk you through, step by step

Built by members

Member-requested products/services
Dedicated to local government
Less overhead = better rates

The best of both worlds

Some members like cool digital banking technology. Some like friendly, personal service from humans. Now that LGFCU has become Civic, you'll have both – an easy-to-use digital banking experience that lets you do your banking from anywhere at any time. Plus lots of friendly people here to help you when you need it.

contact us

woman on the phone holding a credit card

See how we show up across the state

With online, in-app, and in-person banking options, you'll get a customized, personal experience unlike anywhere else.

learn more

1 Message and data rates may apply.

2 Civic participates in select surcharge-free ATM networks. See the current list of locations. Other ATM networks may charge an ATM fee that Civic will reimburse, up to a total of $20 per month per debit/ATM card, beginning on the first day of the month and ending on the last day. If you are eligible for an ATM fee reimbursement, funds are typically released by Civic to your account within two business days, but timing may vary.

4 Early access to direct deposit funds depends on the timing of the payer’s submission of deposits. We generally post such deposits on the day they are received, which may be up to three days earlier than the payer’s scheduled payment date.

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